5 Key Training Principles For Quality Coffee Service

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Effective training is critical to make your specialty coffee program a success.

By Anne Nylander


Current coffee trends point to an ever-increasing demand in product quality.

Excellent customer service, preparation skills, and organization are rapidly becoming minimum expectations in the café environment.

As coffee quality becomes increasingly important in coffee service, training becomes a critical component of a company’s long-term success. High-quality skills and behavior training remain as one of the industry’s proven methods for increased customer satisfaction and sales growth.

When it comes to training, there are several factors that can impact a trainer’s successes or failures.

In her 2018 workbook, Specialty Coffee Training Consultant Anne Nylander tackles the key training principles organization leaders and educators will need in order to make their program a success.

Here, we briefly cover five of the principles discussed in the book:

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NCA NextGen is Going to Geneva

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Bon voyage! 

Members of the NCA Next Generation Council to attend the 9th annual Swiss Coffee Trading Association Gala Dinner.

By Guillaume Zbinden, Be Green Trading
On behalf of the NCA NextGen Council


Switzerland is an important country for the coffee trade and roasting industry, and serves as the headquarters for several major coffee trading houses and roasters. (The country is even one of the world’s top five coffee exporters.)

This year, leadership from across the international coffee industry will come together for the 9th annual Swiss Coffee Trading Association Gala DinnerOctober 11-12, 2018, in Geneva. It’s part of the SCTA Conference & Dinner 2018, “Making Waves.”

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“New Opportunities For Leadership”: The Next Generation at #NCAUSA

 

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Standing room only at the first NCA Next Generation Council educational session

Highlights from the National Coffee Association 2018 Convention

From the NCA Next Generation Council 

The NCA Next Generation Council hosted its first annual Educational Breakout Session on the morning of March 15, at the NCA 2018 Convention in New Orleans. The event is part of the NextGen’s larger initiative to support talented young professionals who are passionate about the coffee industry.

Judging by attendance, the inaugural installment was a huge success – standing room only!

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Join the NCA Next Generation in New Orleans

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Introducing a New Breakout Session for Young Professionals at the NCA 2018 Convention

The NCA Next Generation Council is proud to announce its first annual NCA Convention Breakout Session on Thursday, March 15 at 9:30am, open to all Next Gen delegates and prospective members.

This pre-conference session is aimed at providing the under-40 coffee community with tailored content that will be especially relevant to attendees.  While there will be organized presentations, this is intended to be an informal event. Our goal is to fill a room with Next Gen coffee constituents and provide helpful information, as well as a platform to ask questions and voice what they want out of the NCA’s Next Gen initiatives (we’re still a very young initiative, after all).

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Convention Networking: A Practical Guide

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By William “Bill” Murray, President & CEO, NCA

This post was originally published on LinkedIn

For over twenty years, I worked for the motion picture industry. Networking has always been the lifeblood of Hollywood – even while it was maddeningly difficult.

Take film industry conventions.

Hollywood has a couple of typical industry conferences, but most gatherings revolve around film festivals – often in glamorous, expensive places. There’s seldom a big exhibit hall with vendors – instead, filmmakers show clips of their work in private rooms, writers “pitch” scripts in one-on-one meetings, and deals are made at unadvertised parties.

There’s a secretive, fluid mystery to everything that’s happening, and always the sense that you are missing something. That uncertainty is complemented by the chaos of autograph seekers, paparazzi, and publicists all jockeying for attention. Unless you know how to “work” a film festival, you might as well stay home.

While networking at film festivals and association conventions may seem to have little in common, there is one key aspect in which they are similar: if you plan to network at either, you’ll need to have a strategy and go prepared.

For association conventions, here’s what’s key:

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Introducing the NCA Next Generation Newsletter

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Editor’s note: The NCA Next Generation group is a growing initiative to support young professionals who are passionate about coffee, and develop future leaders across the industry.

Ready to get involved? We’re now accepting applications for three non-officer positions on the NCA Next Gen Council. (While NCA Next Gen is open to everyone, NCA membership is required for Council positions.)

Learn more about NCA Next Gen, or join now. The NCA Next Gen Council will be presenting a breakout session at the NCA 2018 Convention in New Orleans – hope to see you there!

 

In this new and fast-paced world, keeping current with industry news and events can be demanding.

The NCA Next Generation Council is proud to announce our new series of newsletters to help keep you, the next generation of leaders in the coffee industry, up to date on all things going on in the coffee world. (Check out the inaugural issue here.)

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What’s Ahead for Coffee’s Next Generation

“As we look ahead into the next century, leaders will be those who empower others.” — Bill Gates

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Meet the crema of the crop.

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The NCA Next Generation initiative was launched last year to help support talented young professionals who are passionate about the coffee industry. (NCA membership is not a prerequisite to join.)

Led by a volunteer board of emerging leaders, the Next Gen group has worked for the past year to develop new networking opportunities, professional development programming, and NCA social media initiatives.

The first Next Gen Breakout Session will be held at the NCA 2018 Annual Convention on March 15 in New Orleans. The educational session will include leadership lessons, investment insights for a young adults, and information on how to get involved.

Here, Brandon Jackson, Vice President in Commodities & Logistics, Brown Brothers Harriman, and the first Chair of the NCA Next Gen Committee, talks about why we need new voices to help guide the coffee industry’s future – and what to expect next.

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How to Be a Better Boss: Leadership in Coffee Operations

By Andrew Russo
The following post is an excerpt from Fresh Cup Magazine

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In 2005 I stood in front of thirty soldiers, all with more experience than me, and was introduced as their leader. I was barely twenty-one years old, standing in front of a wide range of people of different ages, education levels, and socio-demographic backgrounds. Soon we would jump out of airplanes together, deploy together—and they expected me to lead them through it all. Sound intimidating? It is.

In coffee, taking charge of experienced baristas, roasters, and buyers is equally intimidating. How a team is led can make or break the experience.

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